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Course Objectives

Learning the Competency Framework of Emotional Intelligence Understanding Different Social and Communications Styles in the Workplace Implementing Key Communication Techniques Before the Project Begins Defining Decision Making and Problem Solving, and Grasping the Differences Mastering the Seven-Step Problem Solving Process Optimizing Communications Across All Stakeholder Groups Managing Change Effectively to Achieve Project Success

Agenda

  • Emotional Intelligence in the Workplace
  • Question Types
  • Question Types with Project Purpose
  • Active Listening
  • Listening Styles
  • Merrill and Reid Social Styles
  • Visual, Auditory and Kinesthetic Communications
  • Problem Solving Listening Framework
  • Communicate BEFORE Your Project Begins

  • Essential Decision-Making Foundations
  • The Discipline of Problem Solving
  • A Seven-Step Problem Solving Process
  • Problem Definition
  • Decision to Act on a Problem
  • Define the Problem-Solving Scope
  • Find a Root Cause
  • Prioritize the Root Cause Correction
  • Defining Potential Solutions
  • Selecting a Solution

  • Analyzing Organizational Risk Tolerance
  • Establish Appropriate Risk Methodology
  • Qualitative Risk Analysis
  • Discrete and Continuous Risk Analysis
  • Preventing and Responding to Risk
  • Risk Retrospectives
Tags
Technical Product Line: Other Core Type: Core 0 Vendor: Project Management
FREE

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Course Type: Instructor Led