Cisco Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0 (UEIME)
Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM Describe the architecture of Cisco Unified EIM and Cisco Unified WIM Understand user management Create and manage an entire Knowledge Base Understand administration Describe the use of the Agent Console Describe the use of the Agent Console Describe Cisco Unified CCE Integration and Configuration Describe management tools for monitoring and reporting Understand tactics for troubleshooting
Agenda
- Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
- Module 2: Architecture Installation Planning and Environment Installation
- Module 3: User Management
- Module 4: The Knowledge Base
- Module 5: Administration
- Module 6: Agent Console Module
- Module 7: Cisco Unified CCE Integration and Configuration
- Module 8: Cisco Unified Web Interaction Manager
- Module 9: Management Tools: Monitors and Reporting Module
- Module 10: Tactics for Troubleshooting
FREE
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Course Type: Instructor Led