course

Instructor Introduction
Course Introduction
Introduction to Personal Computers and IT Certification
Topic A: Personal Computer Concepts
Hardware vs. Software
PC Communication
Hardware Requirements
Hardware Requirements (cont.)
Binary Numbering System
Comparing Numbering Systems
Demo – Numbering Systems
Personal Computer Concepts
Topic B: Becoming an IT Professional
Becoming an IT Professional
Advancing Your Skillset
Soft Skills
Working with End Users
Dealing with Difficult Customers
End User Communication
Topic C: Certification Basics
Certification 101
Creating a Plan
Certification Exam
Chapter 1 Review

Hardware Components
Topic A: Motherboards
Motherboards
Data Communication
Chipsets
Northbridge
Southbridge
Connector Types
Form Factors
Demo – Examine Motherboards
Installing a Motherboard
Replacing Motherboards
Motherboard Compatibility
Topic B: Firmware
BIOS/CMOS
UEFI
POST
Configuring the BIOS
Fan Speed Considerations
Security Settings
Secure Boot
Topic C: Power Supplies
Power Supplies
Installation Considerations
Powering Drives
Motherboard Power
Choosing Power Supplies
Replacing Power Supplies
Topic D: Central Processing Unit (CPU)
Central Processing Unit
Central Processing Unit
CPU Architecture
Cooling
Liquid Cooling
Topic E: Memory
Memory
Memory Units
DDR RAM
Error Recovery
RAM Configurations
Installing RAM
Topic F: Storage
Storage Overview
Storage Overview (cont.)
Drive Architecture
Drive Speeds
SATA
eSATA
eSATA Cables and Connectors
Magnetic Drives
Hard Drive Geometry
Hot Swappable
SSD Overview
SSD Overview (cont.)
SSD Communications Interfaces
Flash Drives
Memory Cards
Optical Drives
Drive Components
DVD
DVD Types
Blu-Ray
Blu-Ray Types
Installing Optical Drives
RAID Technologies
RAID Levels
Chapter 2 Review

Printers
Topic A: Printer Types
Printers and Scanners Overview
Dot Matrix
Dot Matrix Components
Dot Matrix Maintenance
Inkjet Printers
Inkjet Characteristics
Installing Inkjet Printers
Laser Printers
Laser Printing Process
Field Replaceable Units
Laser Printer Maintenance
Thermal Printers
Thermal Printer Consumables
3D Printers
3D Consumables
Topic B: Installing Printers
Printer Connections
Multifunction Devices
Configuration Settings
Network Printers
Printer Security
Network Scan Services
Demo – Installing a Printer
Topic C: Troubleshooting Printing and Scanning
Troubleshooting Inkjet
Troubleshooting Laser
Troubleshooting Laser (cont.)
Chapter 3 Review

Mobile Devices
Topic A: Mobile Devices Overview
Mobile Devices Overview
Mobile Hardware
Batteries
Power Management
Demo – Power Options
Topic B: Mobile Device Components
Laptop RAM
Laptop Drives
Migrating Drives
Input
Function Keys
Laptop Displays
LCD Types
Display Components
Connection Methods
Connection Methods (cont.)
Docking Stations
Topic C: Replacing Laptop Components
Replacing Keyboards
Replacing Hard Drives
Replacing Memory
Replacing Wireless Cards
Replacing Batteries
Topic D: Smartphones and Tablets
Alternative Mobile Devices
Tablets
Tablet Features
Smartphones
Wearable Technology
Smartwatch Features
Topic E: Ports and Connectors
Mobile Device Ports and Connectors
Near-Field Communication (NFC)
Apple Lightning
USB Types
Bluetooth
Additional Connection Types
Accessories
Topic F: Network Connectivity and Application Support
Mobile Device Synchronization
Mobile Device Management
Cellular Data Networks
Chapter 4 Review

Computer Networking
Topic A: Networking Fundamentals
Networking Fundamentals
Network Models
Workgroups
Domains
Networking Requirements
Network Interface Card
Network Clients
Network Protocols
Network Categories
Internet Connection Types
Topic B: Network Devices
Network Devices
Device Capabilities
Hubs
Network Switches
Network Router
Wireless Access Points
Network Devices
Modems
Patch Panel
Injectors
Optical Network Terminal
Software-Defined Networking
Virtual Private Networks (VPN)
Demo – VPN Connection
Virtual LANs (VLAN)
Network Hosts and Roles
Internet Appliances
Demo – Configuring SPAM Gateways
Topic C: Cables and Connectors
Twisted Pair Cabling
UTP Categories
Plenum
EIA/TIA
Coaxial Cables
Fiber Optic Cables
Fiber Types
Fiber Connectors
Network Tools
Topic D: TCP/IP Fundamentals
TCP/IP Fundamentals
Protocol Suite
Protocols and Ports
Routable Protocol
IPv4 Addressing
Classful Networking
Demo – IP Addresses and Subnet Masks
Basic IPv4 Configuration
Network Configuration
Classless Routing
Advanced Configuration
Demo – CIDR
The Need for IPv6
IPv6 Benefits
IPv6 Address Space
IPv6 Address Types
Configuring IPv4
Configuring Addresses
DHCP Process
Name Resolution
DNS Name Resolution
DNS Records
SPAM Management
Demo- Viewing Anti-Spam and DNS Configurations
Topic E: Wireless Networks
Wireless Networks
Wireless Protocols
802.11a Standards
Wireless Networks
Wireless Networks
Demo- Configuring a Wireless Access Point
Long-Range Fixed Wireless
Chapter 5 Review

Hardware and Network Troubleshooting
Topic A: Troubleshooting Models
Troubleshooting Models
Troubleshooting Models
Troubleshooting Models
Troubleshooting Models
Topic B: Troubleshooting Physical Issues
Troubleshooting Hardware Issues
Troubleshooting Power Issues Troubleshooting Motherboard Issues
Troubleshooting CPU Issues
Troubleshooting Memory Issues
Troubleshooting Drive Issues
Drive Troubleshooting Tools
Troubleshooting Display Issues
Display Troubleshooting Tools
Topic C: Troubleshooting Network Issues
Troubleshooting Network Issues
Common Network Symptoms
Network Troubleshooting Tools
Demo – Network Troubleshooting Tools
Topic D: Troubleshooting Mobile Devices
Mobile Device Common Symptoms
Topic E: Troubleshooting Printer Issues
Troubleshooting Printer Issues
Troubleshooting Printer Issues
Chapter 6 Review

Virtualization and Cloud Computing
Topic A: Understanding Virtualization
Understanding Virtualization
Virtualization Benefits
Hypervisors
Demo- Virtualization Platforms
Virtualization Components
Virtual Machines
Demo – Create and Configure Virtual Machines
Client -side Virtualization
Desktop Virtualization
Topic B: Basic Cloud Concepts
What is Cloud Computing?
Physical Infrastructure Limitations
Cloud Advantages
Cloud Models
Cloud Services Models
Demo – Cloud Services Models
Chapter 7 Review

Introduction to Operating Systems
Topic A: Operating Systems Overview
Introducing Operating Systems
OS Types
OS History
Current Windows Operating Systems
UNIX/Linux
Macintosh
Mobile Operating Systems
Topic B: Operating System Functions
Operating System Functions
Reading and Writing Data
Managing Applications
Managing Applications (cont.)
Application Categories
Controlling Hardware
Managing Device Drivers
Demo- PC Settings and Device Manager
OS Considerations
Topic C: Basic Navigation and Management
Basic Navigation and Management
Demo- Navigating the Operating System
File Explorer
Demo- File Explorer
Basic Navigation and Management
Chapter 8 Review

Installing Windows Operating Systems
Topic A: Pre-Installation Tasks
Pre-Installation Tasks
Installation Types
Installation Best Practices
Topic B: Clean Installations
Choosing the File System
Installation Methods
Manual Attended Installation
Disk Imaging
Disk Imaging Process
Best Practices
Boot Methods
Post-Installation Tasks
Demo- Post-Installation Tasks
Topic C: Performing Upgrades
Performing Upgrades
Pre-Upgrade Tasks
Chapter 9 Review

Windows Configuration and Management
Topic A: Introduction to Windows 10
Windows 10 Versions
Windows 10 Builds
Feature Differences
Topic B: Using Control Panel and Settings
Management Overview
Introducing Control Panel
Using Control Panel and PC Settings
Demo- Using Control Panel
Settings App
Demo- Using Settings App
Topic C: Using Graphical Administrative Tools
Using Graphical Administrative Tools
Computer Management
Demo- Computer Management
Additional Tools
Demo- Additional Tools
Event Viewer
Task Manager
Demo- Event Viewer and Task Manager
Disk Management
Disk Management (cont.)
Demo- Using Disk Management
The Registry
Registry Keys
Demo- Using Regedit
Topic D: Using Command Line Administrative Tools
Introduction to CLI
Navigation using CLI
Additional CLI Tools
Topic E: Configuring Networking
Windows Networking
TCP/IP Configuration
Alternate Configuration
Network Types
SOHO Networks
Understanding Workgroups
Understanding Domains
Joining Domains
Azure AD
Remote Desktop
Windows Defender Firewall
Demo- Windows Firewall
Establishing Network Connections
Topic F: Operating System Security
Operating System Security
Workgroup Authentication
Domain Authentication
Creating Local Accounts
Windows 10 Authentication Options
Utilizing Groups
Accessing Network Shares
Understanding Permissions
NFTS Permissions
Shared Folder Permissions
Permissions Rules
Demo- Managing File Access
Encrypting File System
Encrypting File System (cont.)
Encryption Process
Demo- EFS
BitLocker
BitLocker to Go
BitLocker Modes
Demo- Managing BitLocker
User Account Control
Configuring UAC
Demo- Configuring UAC
Chapter 10 Review

Macintosh and Linux Operating Systems
Topic A: Mac and Linux Overview
Mac and Linux Overview
Mac OS X
Linux
Topic B: OS Features and Tools
Multiple Desktops / Mission Control
Multiple Desktops / Mission Control
Keychain
Spotlight
iCloud
Gestures and Finder
Remote Disc
Dock
Backups
TAR
Time Machine
Disk Maintenance
Shell / Terminal
Screen Sharing
Screen Sharing (cont.)
Force Quit
Mac System Preferences
Installing Applications
Topic C: Best Practices using Alternative Operating Systems
Best Practices using Alternative Operating Systems
RSYNC
Scheduled Disk Maintenance
Linux Updates
Mac Updates
Driver / Firmware Updates
Antivirus Updates
Topic D: Basic Command Line Administration in Linux
Overview of Linux CLI
LS
GREP
CD
Additional Linux Commands
Demo- Linux Tools
Chapter 11 Review

Security
Topic A: Understanding Threats to Security
Understanding Threats to Security
User Threats
Social Engineering
Phishing
Phishing (cont.)
Network Threats
Network Threats (cont.)
Password Attacks
Vulnerabilities
Malicious Code Attacks
Malware Types
Physical Threats
Topic B: Understanding Common Prevention Methods
Understanding Common Prevention Methods
Physical Access Restrictions
Physical Security
Defense in Depth
Antimalware
Demo – Antimalware
Anti-spyware
Best Practices
Firewalls
Hardware Firewalls
Firewall Functionality
Proxy Firewalls
Stateful Packet Inspection
Host-Based Firewalls
Windows Firewall with Advanced Security
User Authentication
Password Best Practices
Demo – Password Checker
Multifactor Authentication
Virtual Private Networks
Data Loss Prevention
System Hardening
Trusted / Untrusted Software
User Education
Topic C: Securing Workstations
Securing Workstations
Least Privilege
Password Best Practices
Account Management
Disabling Autorun
Data Encryption
Patch Management
Topic D: Securing Mobile Devices
Securing Mobile Devices
Screen Locks
Screen Locks (cont.)
Finding Mobile Devices
Backup Mobile Devices
Login Restrictions
Antimalware and Updates
Encryption and Biometrics
Policies and Procedures
Best Practices
Topic E: Data Destruction and Disposal Methods
Destruction and Disposal
Physical Destruction
Drilling
Additional Physical Methods
Recycling or Repurposing
Repurposing Options
Topic F: Security for SOHO and Wireless Networks
SOHO Networks
Wireless SOHO Networks
Wireless Security Options
Wireless Security Configuration
Device Configuration
Configuring IP and MAC Filters
Configuring SOHO Firewalls
Security for SOHO and Wireless Networks
Demo – Security Configuration on Router
Chapter 12 Review

Software Troubleshooting
Topic A: Troubleshooting Operating Systems
Troubleshooting Operating Systems
Common Symptoms
Common Solutions
Common Solutions (cont.)
Demo – OS Troubleshooting Tools
Topic B: Troubleshooting Mobile Devices
Troubleshooting Mobile Devices
Common Symptoms
Common Security Issues
Troubleshooting Tools for Mobile Devices
Topic C: Troubleshooting Security Issues
Troubleshooting Security Issues
Common Symptoms
Best Practices for Malware Removal
Chapter 13 Review

Operational Procedures
Topic A: Change Management and Documentation
Change Management Best Practices
Organizational Documentation
Topic B: Disaster Recovery and Prevention
Backup and Recovery
Demo – Backup and Recovery
Topic C: Common Safety Procedures
Operational and Safety Procedures
Electrical Safety
Static Electricity
ESD Prevention
Personal Safety
Toxic Waste Handling
Environmental Impacts and Controls
Additional Considerations
Power Issues
Topic D: Privacy and Licensing
Incident Response
Licensing and Privacy
Chapter 14 Review
Course Closure

CompTIA A+ (220-1101 & 220-1102) – ML

Agenda

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course

CompTIA A+ (220-1101 & 220-1102) – ML

Agenda

Lesson 1: Chapter 1 – Introduction to Personal Computers and IT Certification

Lesson 2: Chapter 2 – Hardware Components

Lesson 3: Chapter 3 – Printers

Lesson 4: Chapter 4 – Mobile Devices

Lesson 5: Chapter 5 – Computer Networking

Lesson 6: Chapter 6 – Hardware and Network Troubleshooting

Lesson 7: Chapter 7 – Virtualization and Cloud Computing

Lesson 8: Chapter 8 – Introduction to Operating Systems

Lesson 9: Chapter 9 – Installing Windows Operating Systems

Lesson 10: Chapter 10 – Windows Configuration and Management

Lesson 11: Chapter 11 – Macintosh and Linux Operating Systems

Lesson 12: Chapter 12 – Security

Lesson 13: Chapter 13 – Software Troubleshooting

Lesson 14: Chapter 14 – Operational Procedures

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