Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET)
The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues
Course Objectives
After taking this course, you should be able to:
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Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment
Agenda
- Troubleshooting and Support Methodology
- PCCE Component Review
- PCCE Call Flow Review
- Diagnostic Framework Suite
- Run Analysis Manager
- Run Unified System Command-Line Interface (CLI)
- Troubleshoot Certificates
- Troubleshoot Cisco Finesse
- Troubleshoot a PCCE Deployment
FREE
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Course Type: Instructor Led