Managing Conflict (Second Edition)
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to
Course Objectives
Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.
Agenda
- Identify Your Personal Reaction to Conflict
- Develop a Healthy Attitude Toward Conflict
- Assess the Situation
- Identify the Source of the Conflict
- Listen Actively
- Communicate Effectively
- Respond to Negative Tactics
- Avoid Conflict Escalation
- Evaluate Approaches to Conflict Resolution
- Determine the Best Solution
- Implement an Action Plan
FREE
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Course Type: Instructor Led