Information Technology
Understanding the ITIL Lifecycles
This course provides a high-level overview of IT Service Management and IT Service Management Best Practices based on ITIL® version 3 (v3). Participants will gain a high level understanding of the main principles, core elements and benefits of the Service Lifecycle approach.
1 Day
4 Hrs
8 Lessons
Course Objectives
Please refer to Overview
Agenda
No Agenda Description available…
- ITIL basics
- The Service lifecycle
- Basic Concepts of the Service Strategy Phase
- Basic Concepts of Service Design
- Basic Concepts of Service Transition
- Basic Concepts of Service Operation
- Purpose, Objectives, and Scope of CSI
- ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
FREE
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Course Type: Instructor Led