Course Objectives
After completing this course, students will know how to:
- Recognize the importance of the big picture in business planning
- Leverage financial information to make sound business decisions
- Identify the importance of other financial levers to your business
- Understand the importance of ethics on long term business success
- Appreciate how business etiquette affects your organizational success
Agenda
- Understanding Business Acumen
- Improving Long and Short Term Interactions
- Finding and Recognizing Growth Opportunities
- Making Mindful Decisions
- How to Relate to Others
- Developing, Defining, and Reporting Key Performance Indicators (KPIs)
- Keeping Up with the Business
- Understanding Sales, Costs, and Profit Margin
- Monitoring Assets, Liabilities, Equity, and Financial Ratios
- Reviewing Income Statements, Balance Sheets, and Cash Flow Statements
- Recognizing Talent and Organizational Management
- Thinking Critically – Asking the Right Questions, Evaluating the Situation, and Making the Decision
- Leveraging the Organization – Investing in Employees and Customers, Process Improvement, and Goal Alignment
- Ensuring Ethical Obligations are Met
- Understanding Roles and Responsibilities
- Balancing Personal and Organizational Ethics
- Managing Ethically – Maintaining the 4 P’s
- Maintaining Etiquette across Communication Platforms – Email, IMs, and Telephone
- Following Etiquette in Meetings
- Delivering Etiquette in Customer Interactions
FREE
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Course Type: Instructor Led