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Course Objectives

After completing this course, students will know how to:

  • Recognize the importance of the big picture in business planning
  • Leverage financial information to make sound business decisions
  • Identify the importance of other financial levers to your business
  • Understand the importance of ethics on long term business success
  • Appreciate how business etiquette affects your organizational success

Agenda

  • Understanding Business Acumen
  • Improving Long and Short Term Interactions
  • Finding and Recognizing Growth Opportunities
  • Making Mindful Decisions
  • How to Relate to Others

  • Developing, Defining, and Reporting Key Performance Indicators (KPIs)
  • Keeping Up with the Business
  • Understanding Sales, Costs, and Profit Margin
  • Monitoring Assets, Liabilities, Equity, and Financial Ratios
  • Reviewing Income Statements, Balance Sheets, and Cash Flow Statements

  • Recognizing Talent and Organizational Management
  • Thinking Critically – Asking the Right Questions, Evaluating the Situation, and Making the Decision
  • Leveraging the Organization – Investing in Employees and Customers, Process Improvement, and Goal Alignment

  • Ensuring Ethical Obligations are Met
  • Understanding Roles and Responsibilities
  • Balancing Personal and Organizational Ethics
  • Managing Ethically – Maintaining the 4 P’s

  • Maintaining Etiquette across Communication Platforms – Email, IMs, and Telephone
  • Following Etiquette in Meetings
  • Delivering Etiquette in Customer Interactions
Tags
Applications Core Type: Core 1 L&D Authorized Course Product Line: Center for Leadership and Development Vendor: New Horizons CLD
FREE

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Course Type: Instructor Led