Information Technology
Facilitation Skills
In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.
1 Day
8 Hrs
12 Lessons
Course Objectives
Upon successful completion of this course, students will create a comfortable environment through better facilitation in order to help an organization make better decisions.
Agenda
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- What is Facilitation?
- What is a Facilitator?
- When is Facilitation Appropriate?
- About Process
- About Content
- A Facilitator’s Focus
- Choosing a Facilitated Approach
- Planning for a Facilitated Meeting
- Collecting Data
- Stage One: Forming
- Stage Two: Storming
- Stage Three: Norming
- Stage Four: Performing
- Encouraging Participation
- Gathering Information
- Presenting Information
- Synthesizing and Summarizing
- Identifying the Options
- Creating a Short List
- Choosing a Solution
- Using the Multi-Option Technique
- Addressing Disruptions
- Common Types of Difficult People and How to Handle Them
- Helping the Group Resolve Issues on Their Own
- Using Ground Rules to Prevent Dysfunction
- Restating and Reframing Issues
- Getting People Back on Track
- Why Intervention May Be Necessary
- When to Intervene
- Levels of Intervention
- Using Your Processes
- Boomerang it Back
- ICE It: Identify, Chreck for agreement, Evaluate how to Resolve
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
FREE
Interested in course?
Course Type: Instructor Led