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Course Objectives

Upon successful completion of this course, students will be able to communicate and work effectively in a business environment.

Agenda

  • Open a PDF Document
  • Browse a PDF Document

  • Create and Save a PDF Document from an Existing Document
  • Create a PDF Document from a Web Page
  • Combine Multiple PDF Documents

  • Perform a Search in a PDF Document
  • Search Multiple PDF Documents
  • Work with Bookmarks
  • Create Links and Buttons

  • Manipulate PDF Document Pages
  • Edit Content in a PDF Document
  • Add Page Elements

  • Add Comments and Markup
  • Compare PDF Documents
  • Initiate and Manage a Review

  • Reduce the File Size of a PDF Document
  • Optimize PDF Files
  • Convert and Reuse PDF Document Content

  • Customize the Toolbars
  • Customize the Tool Sets

  • Create PDF Documents Using Autodesk AutoCAD
  • Measure Technical Drawings

  • Embed Multimedia
  • Enhance PDF Document Accessibility

  • Manage the Security of PDF Documents
  • Validate PDF Documents

  • Create a PDF Form
  • Compile and Manage PDF Form Data

  • Apply Color Management Settings
  • Preview Printed Effects
  • Perform Preflight on a PDF Document
  • Create PDF/X, PDF/A, and PDF/E Compliant Files
  • Create a Composite and Color Separations

  • Access SharePoint Sites
  • Navigate SharePoint Sites

  • Upload Documents
  • Search for Documents and Files

  • Add List Items
  • Modify List Items
  • Configure List Views
  • Filtering and Grouping with List Views

  • Update and Share Your Profile Information
  • Share and Follow SharePoint Content
  • Creating a Blog

  • Access and Save SharePoint Documents with Microsoft Office
  • Manage Document Versions through Office 2013
  • Accessing SharePoint Data from Outlook 2013

  • Synchronize Libraries, Sites, and MySite and Working Offline
  • Working from a Mobile Device

  • Create a Site
  • Change the Look and Feel of Your SharePoint Site

  • Configure Document Library for Your SharePoint Team Site
  • Configure the Site Assets Library for Your SharePoint Site
  • Add and Configure a Wiki for Your SharePoint Site

  • Add an Announcement List
  • Add and Configure a Task List
  • Add and Configure Contact and Calendar Lists
  • Add and Configure a Blog Subsite
  • Add and Configure a Custom List to your SharePoint Site
  • Customize List Forms

  • Configure Site Search Options
  • Configure Site Administration Settings
  • Configure Site Organization and Navigation

  • Sharing Sites and Setting Site Permissions
  • Secure Lists, Libraries, and Documents

  • Add and Configure the Content Search Web Part
  • Add and Configure the Relevant Documents Web Part

  • Identify Nouns
  • Identify Pronouns
  • Identify Verbs

  • Use Adjectives
  • Use Adverbs

  • Use Prepositions
  • Use Conjunctions
  • Use Interjections

  • Monitor Sentences
  • Monitor Modifiers
  • Avoid Common Errors

  • Use Parentheses Correctly
  • Use Commas, Semicolons, and Quotation Marks
  • Use Numbers, Symbols, and Capitalization Correctly

  • Identify Sentence Fragments
  • Identify Run-ons, Comma Splices, and Solutions

  • Identify Commonly Misused Words
  • Identify Synonyms, Antonyms, and Homonyms

  • Identify the Goal
  • Consider the Audience
  • Consider the Context

  • Use Correct Spelling
  • Achieve Clarity

  • Avoid Hypercorrections
  • Achieve Simplicity

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

  • Spelling
  • Grammar
  • Creating a Cheat Sheet

  • Parts of a Sentence
  • Punctuation
  • Types of Sentences

  • The Basic Parts
  • Organization Methods

  • The Basic Structure
  • Choosing a Format
  • Writing the Agenda

  • Addressing Your Message
  • Grammar and Acronyms

  • The Basic Structure
  • Choosing a Format
  • Writing the Letter

  • The Basic Structure
  • Choosing a Format
  • Writing the Proposal

  • The Basic Structure
  • Choosing a Format
  • Be guided by the: The purpose of the report
  • The seniority of your readers
  • Writing the Report

  • Requests for Proposals
  • Projections
  • Executive Summaries
  • Business Cases

  • A Proofreading Primer
  • How Peer Review Can Help
  • Printing and Publishing

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym

  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability

  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords

  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message

  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively

  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations

  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

  • Open Questions
  • Closed Questions
  • Probing Questions

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

  • The Four Levels of Conversation

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

  • Preparation
  • Opening
  • Bargaining
  • Closing

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

  • Always Be Your Best
  • Meeting and Greeting
  • Sending Social Invitations to Business Associates

  • Interviewing
  • Before the Interview
  • In the Waiting Room
  • During the Interview
  • After the Interview
  • Job Fair Interviews

  • Office Meetings
  • Meal Meetings

  • Voicemail
  • Cell Phones
  • Email

  • Defining the Challenge
  • Five Steps to Dealing with Diversity
  • Guidelines for Managing Diverse Relationships.

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

  • The Three P’s
  • The SMART Way
  • Prioritizing Your Goals
  • Visualization

  • The 80/20 Rule
  • The Urgent/Important Matrix
  • Being Assertive

  • Creating Your Productivity Journal
  • Maximizing the Power of Your Productivity Journal
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Chunk, Block, and Tackle
  • Ready, Fire, Aim!

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

  • When the Storm Hits
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail
  • Using Calendars

  • When to Delegate
  • To Whom Should You Delegate?
  • How Should You Delegate?
  • Keeping Control
  • The Importance of Full Acceptance

  • What is a Ritual?
  • Ritualizing Sleep, Meals, and Exercise
  • Example Rituals
  • Using Rituals to Maximize Time

  • Deciding if a Meeting is Necessary
  • Using the PAT Approach
  • Building the Agenda
  • Keeping Things in Track
  • Making Sure the Meeting Was Worthwhile

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

  • Qualitative vs. Quantitative Decision-Making
  • Standards
  • Effective and Efficient Decisions
  • Constraints

  • The Balance Sheet and Income Statement
  • Statements of Cash Flow
  • What the Financial Statements Do Not Tell You

  • Maximizing Profit or Minimizing Cost
  • Thinking in Units
  • Defining Cost

  • Fixed, Variable, and Mixed Costs
  • Relevant Range
  • Cost Per Unit
  • Cost Categories on the Income Statement
  • Discerning Variable Costs
  • Discerning Mixed Costs

  • Contribution Margin on the Income Statement
  • Activity-Based Costing
  • Non-Value-Added Activity

  • The Cost-Volume-Profit Graph
  • The Contribution Margin Approach to Break-Even
  • Calculating ‘What If’ Profit
  • Margin of Safety

  • Defining Operating Leverage
  • Operating Leverage and the Bottom Line

  • Pricing in Line with the Competition
  • Trade-Offs Between Price and Demand
  • Elasticity of Demand Illustrated
  • Market and Cost Influences on Pricing
  • Qualitative Factors in Relation to Price

  • Responsible Decision-Making
  • Quality Mangement
Tags
Vendor: Logical Operations Applications Core Type: Core 5 LoD Tier: Custom Product Line: Business Skills
FREE

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Course Type: Instructor Led