wordpress.simplitrain.com

course

Home / Courses / Business Soft Skills

Course Objectives

Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.

Agenda

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

  • Open Questions
  • Closed Questions
  • Probing Questions

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

  • Always be Your Best
  • Meeting and Greeting
  • Sending Social Invitations to Business Associates

  • Interviewing
  • Before the Interview
  • In the Waiting Room
  • During the Interview
  • After the Interview
  • Job Fair Interviews

  • Office Meetings
  • Meal Meetings

  • Voicemail
  • Cell Phones
  • Email

  • Defining the Challenge
  • Five Steps to Dealing with Diversity
  • Guidelines for Managing Diverse Relationships

  • Benefits of better time utilization
  • Who controls your schedule?

  • Your job responsibilities
  • Setting objectives
  • Setting priorities

  • Gathering data-the time log
  • Analyzing the data

  • Why some people don’t delegate
  • Levels of delegation
  • How to delegate
  • Benefits of delegation
  • Getting started

  • Planning: Keys to Achievement

  • Coping with self-generated time wasters
  • Coping with environmental time wasters

  • Needs profile analysis
  • Self-assessment questionnaire
  • Applying needs assessment results

  • Six tips for effective time management
  • Planning for improved time utilization

  • Time savings progress report
  • Time savings progress chart
  • Time management progress survey
Tags
Vendor: Logical Operations Applications Core Type: Core 5 Product Line: Business Skills
FREE

Interested in course?

Buy Course

Course Type: Instructor Led