Certified IT Asset Manager (CITAM)
Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program. This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit. The course includes exam for CITAM certification.
Course Objectives
By attending this course the attendee will be able to Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program specify and define the duties and responsibilities necessary to be an effective IT Asset Manager be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program.
Agenda
- IAITAM and the Mission
- ITAM Code of Ethics
- Defining Primary Roles in an ITAM Program
- IAITAM’s 12 KPAs
- Relationships, Dependencies, and Benefits
- KPA Interdependencies
- Roles and Responsibilities
- Creating Dynamic Job Descriptions for ITAM Programs
- The Role of a Program Manager
- Project Management Relationship Triangle
- Sample Projects by KPA
- Prioritization and the ITAM Program
- Lifecycle Management
- Process Building Best Practices
- Gaining Executive Buy-in
- Business Case Template
- Maturity Assessment
- ITAM as a Core Business Function
FREE
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Course Type: Instructor Led