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Course Objectives

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Agenda

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

  • The Four Levels of Conversation

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness

  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus

  • Preparation
  • Opening
  • Bargaining
  • Closing

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Tags
Applications Core Type: Core 1 Vendor: Corporate Training Product Line: Business Skills
FREE

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Course Type: Instructor Led