BA10 – Understanding Root Cause Analysis
In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by classroom exercises.
Course Objectives
Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents Demonstrate how to collect data through interviews and analysis Apply powerful techniques to identify and know the difference between symptoms and root causes Learn to know when to use the appropriate technique in root cause identification Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes Develop a process to identify systemic problem areas
Agenda
- What is a “Problem?”
- Why Problems Persist
- What is A Root Cause?
- Why Root Causes are important
- RCA Roles and Responsibilities
- Assemble your RCA Team
- Modes of Communication
- How to Resolve Conflict
- Case Study Exercise
- Define the selection criteria
- Plan and estimate tasks for the team
- Finalize the plan and gain agreement among your stakeholders
- Case Study Exercise
- What to look for – Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
- Developing your problem statement
- Refining the problem specification
- Case Study Exercise
- Discuss when to use the appropriate analysis technique to determine the problem source
- Process Diagram
- Forms & Checklists
- Statistical Sampling
- Fishbone Diagram
- Surveys
- Charts – Line, Scatter, Bar, & Pie
- Case Study Exercise
- How to approach different solution options
- Brainstorming
- Weighted Evaluation
- Selecting the appropriate option
- Hold an Retrospective on your approach
- Planning the proposal
- Case Study Exercise
- Create a Root Cause Analysis program within your organization
- How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
FREE
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Course Type: Instructor Led