Information Technology
Excellence in Technical Customer Service
In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
1 Day
4 Hrs
3 Lessons
Course Objectives
Upon successful completion of this course, students will be able to:
- meet the customer.
- diagnose the customer’s issue.
- deliver solutions.
Agenda
- Be a – People Person
- Represent Your Company
- Relate to the Customer
- Deal with a Customers Misrepresentations
- Determine the Customers Need
- Troubleshoot the Customers Problem
- Finalize the Solution
- Educate the Customer
- Deliver Bad News
- Achieve Performance Standards
- Close the Contact
FREE
Interested in course?
Course Type: Instructor Led