Problem Solving and Decision Making
Understanding how to quickly address problems and bring your project team to a consensus is a crucial skill for Project Managers if they want to stay ahead of the curve. This course will help you unlock the key principles necessary to keep your projects moving forward. This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Strategic and Business Management segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.
Course Objectives
Understand the similarities between problem solving and decision making Understand the differences between problem solving and decision making Learn a variety of leading frameworks used to inform decision making Conduct exercises to practice each of the seven-steps of the problem-solving process
Agenda
- Understanding Decision-Making and How it Happens
- Why People Do or Don’t Make Decisions
- Ways to Make Decisions
- Understanding Problem Solving
- Divergent and Convergent Thinking
- Eight Disciplines of Problem Solving
- Systematic Inventive Thinking (SIT)
- Problem Definition
- Decision to Act on a Problem
- Define Problem Solving Scope
- Finding Root Cause
- Prioritizing Root Cause Correction
- Prioritizing Root Cause Correction
- Select a Solution
FREE
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Course Type: Instructor Led