Information Technology
Diffusing Difficult Behavior (FBOC)
In this course, students will learn methods to deal with difficult people and situations in a more positive way.
1 Day
4 Hrs
5 Lessons
Course Objectives
Upon successful completion of this course, students will have the tools and techniques to handle conflict and difficult behavior without exasperating the situation.
Agenda
- What Triggers Difficult Behavior
- Personality Issues
- Types of Difficult People
- Emotional Intelligence
- Relationship Management
- Perceiving Emotions
- Tips and Techniques
- Avoiding Difficult Office Behavior
- Communication with Difficult People
- Coping with Difficult People
- What is Conflict
- Conflict Resolution using TKI
- Getting Out of a Conflict
- Wants versus Needs
- Decompress and Debrief
- Discharge Stress
FREE
Interested in course?
Course Type: Instructor Led