IUT110 Business Processes in SAP for Utilities
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing (“CR&B”).The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Course Objectives
Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing (“CR&B”). The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.
Agenda
- CR&B application components
- Integration of CR&B with standard SAP ERP system
- Integration of CR&B with standard SAP CRM system
- Customer information
- Customer information with IC Web Client
- Master data
- Move-in/out handling
- Device maintenance
- Meter reading
- Billing and invoicing
- Energy data management
- Intercompany data exchange
- Contract accounts receivable and payable
FREE
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Course Type: Instructor Led