Cisco® Administering Cisco® Unified Communications Manager v12 (ACUCM)
Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
Course Objectives
Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups
Agenda
- Traditional Voice versus IP Telephony
- Clustering Overview
- Intracluster Communications
- Cisco Unified Communications Manager Clusters
- Clustering Options
- Platform Requirements
- Single-Site Deployment
- Centralized Call-Processing Deployment
- Distributed Call-Processing Deployment
- Distributed Single-Cluster Call-Processing Deployment
- Hybrid Call-Processing Deployment
- New Advanced Multicluster Options
- Need for CAC
- Deploying AAR
- Survivable Remote Site Telephony
- SRST Failover
- Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
- Logging In to Cisco Unified Operating System Administration and the DRS
- Navigation Menu
- Command-Line Interface
- Server Configuration—Eliminating DNS Reliance
- Configuring Enterprise Parameters
- Configuring Multilevel Administration
- Creating End Users
- Creating Roles
- Creating User Groups
- Assigning Users to User Groups
- DRS Backup Procedures
- DRS Restore Procedures
- Understanding User Management
- Configuring Users
- Understanding the User Web Pages
- Using the User Web Pages
- Cisco Unified CM Configuration
- Cisco Unified Communications Manager Group Configuration
- Phone NTP Configuration
- Date/Time Group
- Codecs and Regions
- Location Configuration
- Device Pool Configuration
- DHCP Service Configuration
- Device Defaults Configuration
- Clusterwide Parameters
- Licensing
- Cisco Unified IP Phones Overview
- Specialized Cisco Unified IP 7900 Series Phones
- Phone Button Templates
- Softkey Templates
- Cisco Unified IP Phone Registration
- Cisco Unified IP Phone Configuration
- Overview of Cisco Unified Communications Manager BAT
- Cisco Unified Communications Manager TAPS
- Organizational Dial Plan
- Trunks
- Gateways
- Dial Plan Overview
- Route Pattern Overview
- Digit Collection
- Call Routing
- Translation Patterns
- The 9.@ Pattern
- Route Filters
- Discard Digits Instruction
- Transformation Masks
- Route Plan Report
- Overview of Class of Control
- Partitions
- CSS Configuration
- PLAR Application
- Call Restriction
- Time of Day Routing
- Traditional vs. Line/Device Approach
- Overview of Media Resources
- Conference Bridge
- Media Termination Points
- Transcoder
- Music on Hold
- Annunciator
- MRG Management
- Configuring MRGs
- Configuring MRGLs
- Call Park
- Call Pickup
- Cisco Call Back
- Shared Lines with Barge and Privacy
- Hunt Group Overview
- Line Group Configuration
- Hunt List Configuration
- Hunt Pilot Configuration
- Final Forwarding
- Cisco IP Phone Services
- Cisco Phone Services Configuration
FREE
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Course Type: Instructor Led