Information Technology
Mastering Positive Assertiveness
In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.
2 Days
16 Hrs
4 Lessons
Course Objectives
After completing this course, students will know how to:
- Develop the necessary skills to communicate with confidence
- Apply communication styles that maximize benefits
- Augment your listening and hearing skills to increase engagement
- Utilize that art of asking questions to elicit more from others
- Leverage your body language for full communication
- Make the best first impressions by looking, sounding and being confident
Agenda
- Differentiating Self-confidence from Assertiveness
- Understanding the Four Styles of Communication
- What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
- Differentiating Listening from Hearing
- Developing Emphatic Listening Skills
- Utilizing Question Types – Open, Clarifying, and Closed
- Converting Negative Thinking into Positive Thinking
- Managing Your Appearance
- Understanding Non-verbal Communication
- Making the Right First Impression
- Speaking with Confidence
- Relaxing and Reducing Anxiety
- Dealing with Difficult People
- Building Rapport and Trust
- Appreciating the Different Ways that People Send and Receive Information
- Breaking Down Barriers and Building Consensus
- Applying PEGASUS
- Utilizing a Tactical Approach
- Choosing the Proper Form of Communication
FREE
Interested in course?
Course Type: Instructor Led