Information Technology
Developing Successful Interpersonal Skills
This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.
3 Days
24 Hrs
8 Lessons
Course Objectives
After completing this course, students will know how to:
- Recognize the difference between hearing and listening
- Enhance interpersonal relationships through the use of verbal and non
- verbal communication
- Apply techniques to move towards high quality conversation
- Create a positive impression through a powerful introduction
- Influence others through sharing perspectives and opinions constructively
- Use logic and emotion to persuade and collaborate
- Identify ways of sharing thoughts and opinions constructively
- Prepare for and conduct simple negotiations
Agenda
No Agenda Description available…
- Hearing versus Actively Listening
- Connecting with Powerful Communication
- Understanding the Elements of Vocal Delivery
- Interpreting and Applying Body Language
- Building Self-Awareness
- Creating a Powerful Introduction
- Cultivating Your Impact
- Mastering the 4 Levels of a Conversation
- Moving a Conversation Along
- Applying Tools for Deepening Conversation
- Influencing Others
- Seeing the Other Side
- Building Bridges
- Extending Your Influence
- Applying Logic and Owning Emotions
- Disagreeing Constructively
- Bringing People to Your Side
- Building Consensus
- Planning for Negotiation
- Managing the 4 Stages of Negotiation
- Arriving at an Agreement
FREE
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Course Type: Instructor Led