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Course Objectives

Upon successful completion of this course, students will be able to better interact and communicate in the workplace.

Agenda

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

  • Definition of Soft Skills
  • Empathy and the Emotional Intelligence Quotient
  • Professionalism
  • Learned vs. Inborn Traits

  • Ways We Communicate
  • Improving Non-Verbal Communication
  • Listening
  • Openness and Honesty

  • Identifying Capabilities
  • Get Into Your Role
  • Learn the Whole Process
  • The Power of Flow

  • Define the Problem
  • Generate Alternative Solutions
  • Evaluate the Plans
  • Implementation and Re-evaluation

  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth

  • What Are You Working For?
  • Caring for Others vs. Self
  • Building Trust
  • Work Is Its Own Reward

  • Getting over the Good Old Days Syndrome
  • Changing to Manage Process
  • Changing to Manage People
  • Showing You’re Worth Your Weight in Adaptability

  • Confident Traits
  • Self-Questionnaire
  • Surefire Confidence Building Tactics
  • Build Up Others

  • Wow, You Mean I’m Not Perfect?
  • Listen With An Open Mind
  • Analyze and Learn
  • Clear the Air and Don’t Hold Any Grudges

  • Redefining Need
  • Identifying Others’ Interests
  • Reaching Out
  • When to Back Off

  • Words From The Wise
  • Review Of The Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion Of Action Plans And Evaluations
Tags
Applications Core Type: Core 1 Vendor: Corporate Training Product Line: Business Skills
FREE

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Course Type: Instructor Led